VisioEar™ Return & Refund Policy

At VisioEar™, your satisfaction, safety, and peace of mind are our top priorities. We’re committed to providing an easy and transparent experience, so you can care for your ears with total confidence.

Below is everything you need to know about our return and refund process:

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30-Day Satisfaction Guarantee

We proudly offer a 30-day satisfaction guarantee because we stand by the quality and performance of VisioEar™.

If you’re not fully satisfied with your purchase, simply reach out to us within 30 days of delivery. We’ll do our best to make it right — no hassle, no stress.

This guarantee covers:

• Product issues (performance, results, etc.)
• Skin or ear sensitivity concerns
• Defective or damaged items
• Gifts or bundle-related questions

Depending on your situation, we may offer a replacement, store credit, or partial refund — no need to return used items.

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Returns

To be eligible for a physical return:

• The item must be unused, unopened, and in its original packaging
• You must contact us to request a return within 15 days of delivery

If your product qualifies:

1. Send a photo of the unopened product to our support team.
2. Once approved, you’ll receive the return address and next steps.
3. After we inspect the return, we’ll issue a full refund of your order subtotal (excluding shipping).

🕒 Please allow 5–10 business days for your bank or payment provider to process the refund.

🚚 Return shipping is the responsibility of the customer.

⚠️ We cannot accept returns of opened or used products for hygiene reasons.

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Hygiene & Safety Policy

For the health and protection of all our customers, we do not accept returns of used items. This ensures that every VisioEar™ device you receive is completely new, clean, and safe.

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Damaged or Defective Items

If your VisioEar™ arrives damaged or isn’t working as expected, contact us within 48 hours of delivery.

To help us resolve your case quickly, please include:

• A short description of the issue
• A clear photo of the item and its packaging

We’ll send a replacement or provide a suitable solution.

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Need Help?

Our friendly Customer Support Team is available 24/7 to help with any product questions, order issues, or return inquiries.

📧 Email us at: hello@visioear.com

⏳ Weekend replies may take up to 48 hours due to reduced staffing.

Thank you for choosing VisioEar™ — we’re honored to support your self-care journey and ear health.

Please note: We reserve the right to update this Return & Refund Policy at any time. By purchasing and using VisioEar™ products, you agree to the terms outlined in the most recent version.